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we had a problem with our hydrosil heater and called the company. They said "no problem, just return it and they would replace it."we did that and ten days later when we had not received the replacement, we called and have not had a person to talk to since. This was...
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Anonymous
Andy

We had problems with hydrosil as well. they had great product but horrible customer service. apparently they have gone out of business. i was doing some research recently look...

West Union, Ohio
#387362
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On March 13, 2012 I ordered a Silicone series 240V permanent direct wired 94 inch baseboard heater. (order#1323300) My credit card was charged $344.00 and I was told it would take a few weeks for shipment. I called on April 24, 2012 and spoke with "Jay". I was told the...
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#383803
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We have owned a portable heater from hydrosil for years and had issues twice with before. We were sent replacement parts which worked fine until the unit malfunctioned again. This time they told us to send it back which we did on 11/20/12. We have been waiting ever...
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#378399
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I ordered baseboards and thermostats for a small cabin in fall, 2012. When I didn't initially complete the order on-line, Hydro-sil started sending me emails asking me to complete it, offering discount or free-shipping coupons. So, I did the order, paid--and then,...
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Anonymous
Andy

I lost close to $1200 on an order with hydrosil. I contacted NC Atty General and filed complaint. Never heard back from them. However, read on another message board that there...

Anonymous
Ed

Does anyone have a physical address for Hydro-Sil in Ft. Mill, SC? All I had for my complaint to the SC Attorney general is a PO Box. The AG office will send someone to the si...

#374909
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I payed for heaters in june 2012 did not get the products until end of Nov, One order is missing a toe kick heater, the other has a bad thermostat that needs to be replace. I got a massage the toe kick heater was being ship in Dec. Still have not gotten it, and that...
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BMac
BMac

Too many of us have been ripped off by this company. They have committed fraud and shouldn't be allowed to just walk away with our money. Why don't we get together and bring...

#374349
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Ordered and never received. Took my money and that was the end of there contact. This company is just scamming buyers and never planned on sending product. First learned of the six weeks to build after was tolded to read the fine print. Waited 8 weeks still nothing and...
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#373854
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I purchased whole house heating,I truly saved alot of money. I had the heaters over six years and was given a replacement heater when one wasn't working properly. No other company would have EVER DONE THIS!! Not Lowes or Home Depot,certainly not any other heating...
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Anonymous
Are they out of business? 12/

It would be nice if the company was still around to help. My bathroom heater stopped working last year (after 6 years), but with the mild winter we had I didn\'t bother troub...

#293261
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Have had this portable baseboard for several years. At first, it worked as advertised. Then, the thermostat gave out and I called for service. Their response was to send me a new thermostat and an instruction sheet. They advertise a "lifetime warranty" which apparently...
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Anonymous
Joseph

So they sent you the parts. Did they not work? I would actually rather do the repairs to products myself, as the \"repair\" facilities run by companies are usually nothing mor...

Anonymous
Chris Thoms

When I purchased my Hydro-Sil I did recieve the warranty in the mail explaining their warranty policy. I did have an issue with one of their unit\'s but was sent a part replac...

#170973
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